Admitting Counselor - Per Diem
JOB SUMMARY: This position is accountable for collecting, verifying, and entering correct patient information into multiple systems. Performs patient registration/pre-registration duties for all types of patient admission, and obtains appropriate signature for all necessary consents required. Verifies guarantors address; determines insurance eligibility; collects co-payment and deductibles, and notifies the payer of an admit. Secures reference or authorization number prior to, during, or post admission. Addresses financial concerns and makes referrals to appropriate financial counselors and/or departments. Provides patient information to hospital departments, physicians, and other medical service providers as required. Audits admissions/discharges. Acquires payments/deposits on patient accounts following hospital policies and procedures. Provides assistance to parents demonstrating problems with their hospital stay and refers to the appropriate department for additional support providing patient/family education as needed to facilitate hospital goals, policies, and procedures. Participates in the cross-training program to be able to function at multiple tasks within the admitting department. Performs general clerical duties including: answering telephones, filing, copying, faxing, and stocking supplies.
This position requires a High School diploma/GED. Minimum one (1) year general
clerical experience, in a business for healthcare environment or professional
office involving public contact is required. Minimum two (2) years
experience in hospital admissions department or related field preferred.
Admitting counselor will need to process insurance information and medical
records, use the phone system, and learn Valley Children's specific software.
Computer experience including: spreadsheets, data entry, and word processing.
Customer-Service Skills: Must be able to work tactfully and professionally with
patients, family members and all other hospital staff they encounter. A
successful admitting counselor will be friendly, organized and knowledgeable
about health care procedure. Communication Skills: Demonstrate excellent
verbal and written communication skills with preference to speaking English,
Spanish or other languages. Understanding of the overall diversity of our
patient population and treating everyone with respect and courtesy. Ability to
problem solve, multi-task efficiently and organize and prioritize multiple
DETAILS: Per Diem position. Weekends, Grave shift are part of the